99.9% Uptime Guarantee
Reliability is key!. If your site is down, your visitors can’t purchase from you. They can’t find your contact information. They can’t read your new blog post. The bottom line is downtime means lost opportunity. With this in mind, we offer an 99.9% Uptime Guarantee for all shared hosting plans.
Our 24/7 support team is staffed with expert system admins to keep your server running at its peak. We use industry best practices, the best data centers and ensure your server has the latest security patches. That’s why we can commit to your site being up over 99.9% of the time.
Uptime of 99.9%, or “three nines,” allows for possible downtime of up to 8 hours, 45 minutes, and 36 seconds in a year.
Uptime Guarantee Terms and Details
We are not responsible for outages or circumstances beyond our control that hinder access to your site or server such as the following:
- Network conditions across the internet (outside of our network), such as between your ISP and our data center
- DDoS or other attacks on our servers
- Problems with Your ISP’s network
- Browser or DNS caching issues
Occasionally, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum and we will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime commitment.
This guarentee is applicable for any unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a service credit in the amount of 1/30th of your plan fee for the month, for every 2 hours that your website is unreachable due to an internal network or equipment failure. Downtime must be confirmed by a staff member of our support team. Maximum service credit given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a ticket to request a credit.